After purchasing goods online, you have the right to withdraw from the sales contract by notifying you by e-mail. E-mail: email@example.com , within 14 (fourteen) working days from the date of delivery.
Return of goods of appropriate quality is possible only by the Government Resolution of the Government of the Republic of Lithuania of 2001. June 11 Resolution no. 697 "On the Approval of the Retail Trade Rules" (22/07/2014 No. 738, TAR, 28/07/2014, doc. No. 10565, effective from 29/07/2014).
When returning quality goods , you need to inform us using the contact methods specified in the "Contacts" section and fill in the form on Flipo.lt , Flipo.lv or Flipo.ee and follow the further links on the Flipo page. In this way, you will receive a code to print the sticker on the Omniva post office, and after packing the product and affixing the sticker, you will simply place it in the Omniva post office closest to you.
The Retail Trade Rules have been amended and reworded by a Government Resolution. The rules have been harmonized with the Law on Amendments to the Civil Code of the Republic of Lithuania No. XII-700 and the Law Amending and Supplementing the Law on Consumer Protection. XII-701.
The list of non-exchangeable and non-returnable goods, which was previously in the Rules of Return and Exchange of Items approved by the Minister of Economy in 2001, has also been transferred to the Retail Trade Rules. June 29 by order no. 217, and that order has been declared invalid.
In case you have noticed that the product is of poor quality, you have the right to return the product to us within 14 (fourteen) working days from the date of delivery to you. In this case, the product of poor quality will be replaced free of charge or the money paid will be refunded to you.
In order to return a defective product to us, you must inform us by the contact methods specified in the "Contacts" section. In the event that the reason for the return of the product is of poor quality, we undertake to replace the product of the wrong quality with a good quality product or return the money paid for the product at our own expense.
The following conditions must be met when returning the goods:
- the returned goods must be in the original neat packaging;
- the goods must be undamaged by the Buyer;
- the product must not have lost its commercial appearance (undamaged label, peel-off protective film, etc.) (this item does not apply in the event of the return of a defective product);
- the returned goods must be in the same configuration as received by the Buyer;
- When returning the product, it is necessary to present the document of its purchase, the warranty card (if it was issued) and the completed return document, which is provided to you together with the product.
REPLACEMENT AND RETURN OF GOOD QUALITY GOODS
The rules of retail trade state that goods of defective quality shall be replaced and returned in the cases and under the conditions specified in Articles 6.363 and 6.364 of the Civil Code. The consumer may also exercise the rights established in Articles 6.363 and 6.364 of the Civil Code in the event that a product has been sold to him, the expiration date of which has expired at the time of purchase and sale of the product.
Articles 6.363, 6.364 and 6.338 of the Civil Code provide:
" Article 6.363. The quality of the item (compliance with the contract) and the buyer's rights when an item of poor quality is sold to him
1. The seller is considered to guarantee the quality of the items in all cases (guarantee by law).
2. The item for sale must be of appropriate quality, ie the properties of the item must comply with the consumer sales contract. The seller is liable to the buyer for any non-compliance of the item with the contract at the time of delivery of the item.
3. The characteristics of an item are in conformity with the contract if:
1) the item conforms to the description provided by the seller and has the same characteristics as the item provided by the seller as a sample or model;
2) the item is suitable for the use for which this type of item is normally used;
3) the item is suitable for use for a specific purpose, which the buyer has notified to the seller at the time of concluding the contract and with which the seller has agreed;
4) the item conforms to quality indicators that are normally characteristic of items of the same nature and which the buyer can reasonably expect based on the nature of the item and public statements made by the item manufacturer, its agent or seller, including advertising and labeling.
4. The seller shall not be bound by the public statements referred to in paragraph 3 (4) if he proves that:
1) did not know and could not have known about the relevant statement;
2) the application has been corrected before the conclusion of the contract;
3) the statement could not have influenced the decision to purchase the item.
5. If, at the time of the conclusion of the contract, the buyer knew or could not have been unaware that the item did not conform to the contract, or if the lack of conformity was due to the materials supplied by the buyer, the item was considered to be of good quality.
6. If the installation, installation or assembly of an object provided for in the sales contract and the object has been installed, installed or assembled by the seller or third parties used by him, any defect resulting from improper installation, installation or assembly of the object shall be equated to a defect. This rule also applies in cases where the item must be installed, installed or assembled by the purchaser and the reason for improper installation, fitting or assembly is the shortcomings of the instructions.
7. The buyer, to whom an item of poor quality has been sold, shall have the right, within the term specified in Article 6.338 of this Code:
1) demand that the seller eliminate the defects of the item free of charge (repair the item);
2) require the seller to replace an item of poor quality with an item of suitable quality free of charge;
3) require the seller to reduce the price accordingly;
4) unilaterally terminate the contract and demand a refund of the price paid.
8. The buyer has no right to terminate the contract if the defect in the item is insignificant. If the buyer terminates the contract due to the incorrect quality of the item, the seller must return the price paid. The cost of returning an item of poor quality is borne by the seller. The seller, when returning the price paid to the buyer, is not entitled to deduct from it the amount by which the value of the item has decreased due to its use or loss of appearance of the item or due to other circumstances.
9. In all cases, the buyer is entitled to compensation for losses resulting from the sale of goods of poor quality. The costs of repairing the defects of the goods shall also be considered as losses if the defects have been repaired by the buyer or third parties used by the seller without the seller repairing them within a reasonable time.
10. The seller is liable for defects in the item, which become apparent within two years from the delivery of the item, unless a longer term is provided by law or contract. The rights of the purchaser set out in this Article shall be subject to a limitation period of two years.
11. Unless proven otherwise, defects in the item which become apparent within 6 months of the transfer of the item shall be deemed to have existed at the time of the transfer, unless this is incompatible with the nature of the item or its defect. "
" Article 6.364. Reimbursement of price differences
1. If the seller replaces an item of poor quality with an item of good quality, he shall not be entitled to claim from the buyer the difference between the price specified in the consumer sales contract and the price of the item in force at the time of its replacement or court or other authority ordering replacement.
2. When an item of defective quality is replaced by another analogous one that differs in dimensions, model, type or other characteristics, the buyer must reimburse the difference between the contract price and the price of the new item in force at the time of replacement. If the buyer does not reimburse the price difference, the price difference shall be determined on the basis of the prices in force at the time of the decision of the court or other institution to replace the goods.
3. Where the buyer requests a corresponding reduction in the price of an item of unsatisfactory quality, the price of the item at the time of the claim shall be taken into account and the seller at the time of the court or other authority's decision to reduce the price.
4. The buyer shall be entitled to claim compensation for the difference between the price fixed in the contract and the price in force at the time of the satisfaction of his claim or, if the seller fails to satisfy his claim, at the time of the court's or other authority's decision. "
" Article 6.338. Deadlines for claims for defects in items sold
1. Unless the contract or the law provides otherwise, the buyer shall have the right to bring claims for defects in the goods sold, provided that they have been established within the time limits specified in this Article.
2. Where no time limit has been set for guaranteeing the quality of the item or its suitability for use, the buyer may file claims for defects in the item within a reasonable time, but not later than within two years from the date of delivery, unless a longer term is provided by law or contract. The term for filing claims for defects in the transported or mailed items shall be calculated from the date of delivery of the items to the destination.
3. Where a term for guaranteeing the quality of an item has been established, claims for defects in the item may be made if the defects are identified during the term of the guarantee. If a component is subject to a shorter warranty period than the main product, a claim for defects in the component may be made during the main product quality warranty period. If a component is subject to a longer warranty period for the quality of the base product, a claim for a defect in the component that is observed during the warranty period may be made despite the fact that the warranty period for the quality of the base product has expired.
4. Claims regarding defects in an item for which the expiration date has been established may be submitted by the purchaser if they have been established during the expiration date of the item.
5. Where the contract stipulates a shelf-life guarantee period of less than two years and the defects are found after that date but not more than two years from the date of delivery, the seller shall be liable for defects if the buyer proves that the defect occurred before delivery or reasons for which the seller is responsible prior to the transfer of the item. "
REPLACEMENT AND RETURN OF GOODS OF GOOD QUALITY
The retail rules state that goods of suitable quality are exchanged and returned in the cases and under the conditions set out in Article 6.362 of the Civil Code.
Article 6.362 of the Civil Code provides:
" Article 6.362. Exchange and return of items
1. The buyer has the right within fourteen days from the delivery of the non-food items to him, unless the seller sets a longer period, to replace the purchased items at the place of purchase or other place specified by the seller with similar items of different dimensions, shape, color or design. If there is a price difference when exchanging items, the buyer must pay the seller for the recalculated prices.
2. If the seller does not have items suitable for replacement, the buyer shall have the right to return the items to the seller within the time limit laid down in paragraph 1 and to recover the price paid for them.
3. The buyer's request to replace the items shall be satisfied if the items have not been used, have not been damaged, have retained their usable properties and have not lost their commercial appearance, and the buyer has evidence that he has purchased the items from that seller.
4. The procedure for exchange and return of items, as well as the list of items that cannot be exchanged and returned shall be established in the Retail Trade Rules. "
List of items that cannot be exchanged or returned
The retail rules state that plants, animals and food of good quality are not exchanged or returned.
Second-hand goods purchased in specialized stores (second-hand goods only), marketplaces and public places designated by the municipal council or its authorized municipal administration director or under distance contracts, as well as weighing and measuring goods that have been specially prepared, cut, cut and the like at the consumer's request , may be exchanged or returned only with the consent of the seller.
The consumer's request to replace the purchased good quality product with similar goods or to return the money paid can only be met if the seller agrees to the purchase of the following goods:
- tobacco and tobacco products;
- perfumery, cosmetics and toilet preparations;
- photographic and cinematographic goods;
- printed books, reproductions and other articles of the printing industry;
- carpeted floors, except carpets and rugs;
- knitted underwear for men, boys, women or girls;
- baby clothes;
- tights, socks, stockings and similar articles;
- sewn men's, boys ', women's or girls' singlets and other vests, nightdresses and similar articles;
- bras, waistcoats, corsets and similar articles;
- pearls, precious stones, precious metals and articles thereof, except imitation jewelery;
- machinery and mechanical appliances;
- electrical machinery and equipment, sound recorders and reproducers, and television image and sound recorders and reproducers;
- land vehicles;
- ships, boats and floating equipment;
- Optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus;
- musical instruments;
- weapons and ammunition;
- furniture, bedding, lamps;
- toys, games, except sports and fishing equipment;
- works of art, collectibles and antiques.
If you have additional questions, please contact us by e-mail. email: firstname.lastname@example.org